At crown999, your privacy is treated with the same rigour we apply to account security and financial integrity. This Privacy Policy explains what personal data we collect from Members and visitors to crown999.club, why we collect it, how it is used and stored, who it may be shared with, and what rights you have in relation to that data. Please read this document carefully.
Summary: crown999 collects personal data to operate your Account, process payments, comply with legal obligations, and improve the Platform. We do not sell your personal data to third parties. You have meaningful rights over your data, including access, correction, and deletion. For questions, contact us at [email protected].
crown999 ("we", "us", "our") operates the online gaming and sports betting platform accessible at crown999.club. For the purposes of this Privacy Policy, crown999 is the data controller responsible for the personal data of Members and visitors to the Platform.
We are committed to handling your personal data lawfully, fairly, and transparently, in accordance with applicable data protection legislation. This Privacy Policy applies to all personal data collected through crown999.club and any communications between you and crown999.
Depending on how you interact with crown999, we may collect and process the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued ID number |
| Contact Data | Email address, phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) |
| Account Data | Username, password (hashed), Account settings, communication preferences |
| Financial Data | Payment method details (eWallet identifiers for Touch n Go / Boost, FPX bank account reference, partial card numbers), deposit and withdrawal history |
| Transaction Data | Bet history, game session records, bonus usage, withdrawal requests |
| KYC & Verification Data | Identity document copies (MyKad, passport), proof of address documents, source of funds declarations |
| Technical Data | IP address, browser type, device identifiers, operating system, session logs |
| Usage Data | Pages visited, game types played, session duration, click behaviour on the Platform |
| Communications Data | Live chat transcripts, support emails, feedback submissions |
We do not intentionally collect special category data (e.g., health data, biometric data) except where this arises incidentally through responsible gaming self-declaration processes, in which case it is processed solely for the purposes of player protection.
crown999 collects personal data through the following means:
crown999 processes your personal data for the following purposes:
crown999 processes personal data on the following legal bases:
crown999 does not sell your personal data. We share personal data only in the following circumstances:
All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to process data solely for the purposes for which it was disclosed.
Some of crown999's service providers and partners may process personal data outside of Malaysia. Where such transfers occur, crown999 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to ensure that your personal data receives an adequate level of protection consistent with applicable data protection standards.
crown999 retains personal data for as long as your Account is active and for a period thereafter as required by applicable legal and regulatory obligations. Specifically:
When retention periods expire, personal data is securely deleted or anonymised.
crown999 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your login session, detect fraud, and analyse usage patterns. The categories of cookies used include:
You may adjust your browser settings to refuse non-essential cookies at any time; however, disabling strictly necessary cookies may affect Platform functionality.
Subject to applicable law, you have the following rights in relation to your personal data held by crown999:
To exercise any of these rights, contact crown999 at [email protected]. We will respond within 30 days of receiving a valid request. We may require proof of identity before processing your request.
crown999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:
Despite these measures, no transmission over the internet or electronic storage method is completely secure. In the unlikely event of a data breach that poses a risk to your rights, crown999 will notify affected Members and relevant authorities in accordance with applicable legal requirements.
crown999 services are strictly limited to individuals aged 21 years and above. We do not knowingly collect or process personal data of individuals under the age of 21. Where crown999 becomes aware that personal data has been submitted by a person under 21, the relevant Account will be immediately suspended, the data deleted, and any associated funds handled in accordance with our Terms & Conditions and applicable regulatory requirements.
crown999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, Platform features, or applicable law. We will notify Members of material changes via email or in-platform notification prior to the effective date of any revision. The "Last updated" date at the top of this page reflects the most recent version. We encourage you to review this Privacy Policy periodically.
For questions, concerns, or requests relating to this Privacy Policy or the personal data crown999 holds about you, please contact our Data Protection team:
We endeavour to respond to all data-related enquiries within 30 days. Where a request is complex or where you have submitted multiple requests simultaneously, we may extend this period by a further 30 days, with notification to you.
Every data exchange between your device and crown999 — login credentials, payment details, personal information — is encrypted using 256-bit SSL, the same standard used by banks and financial institutions across Malaysia and globally.
crown999 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Data sharing is limited strictly to operational partners — payment processors, KYC providers, and regulators — under binding confidentiality obligations.
You can request access to, correction of, or deletion of your personal data at any time by contacting crown999 support. We respond within 30 days. Your right to object to direct marketing communications can be exercised immediately via the unsubscribe function or by emailing support.
Your crown999 account password is never stored in plain text. It is processed using industry-standard one-way hashing algorithms. Even crown999 staff cannot retrieve your password — only reset it through verified account recovery procedures.
Personal data is not held indefinitely. crown999 applies defined retention periods to all data categories — transaction records for regulatory compliance, communications data for support purposes — after which data is securely deleted or anonymised.
Access to Member personal data within crown999 is restricted on a need-to-know basis. Staff access is logged, regularly reviewed, and limited to the minimum data required to perform their role. Segregated data environments reduce the risk of unauthorised internal access.
Join thousands of Malaysian players who trust crown999 with their gaming experience and their data. Explore the full platform — with the confidence that your information is protected.
Explore Welcome Bonus